Shipping & Returns

Effective Date: September 15, 2026
Last Updated: September 15, 2026

Into the Mythos is operated by Aidelia Rae, LLC. This Shipping & Returns Policy applies to physical products purchased directly from Into the Mythos through intothemythos.com and, where specifically stated below, purchases made at markets, craft fairs, festivals, pop-ups, and other in-person events.

Digital products are governed separately by our Digital Product Policy.

Shipping

Where We Ship

Into the Mythos currently ships to addresses within the United States.

Available shipping destinations may change as the Mercantile grows.

Processing Times

Order processing times may vary depending on the product.

Ready-to-ship, handmade, made-to-order, preorder, and other products may have different processing times. The estimated processing or shipping timeframe shown on the applicable product page or during checkout applies to that purchase.

Orders containing multiple items may ship together or separately depending on availability and fulfillment needs.

Shipping Rates

Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.

From time to time, Into the Mythos may offer free or discounted shipping promotions subject to the terms of the applicable offer.

Shipping Estimates

Delivery estimates provided at checkout or by a shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, holidays, or other circumstances outside our reasonable control.

If we are unable to ship your order within the timeframe stated at the time of purchase, we will notify you and provide the option to accept the delay or cancel the unshipped portion of your order for a full refund.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility where permitted by law.

Tracking & Delivery

When tracking is available, tracking information may be provided by email or through the order confirmation system.

A carrier's tracking information may take time to update after a shipping label is created.

Lost, Missing or Delayed Packages

If tracking shows unusual delays or your package appears to be lost, please contact us.

We will work with you and, when appropriate, the shipping carrier to investigate the shipment and determine the available remedy.

Please understand that a carrier delay does not necessarily mean a package has been lost.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

To help us resolve the issue, we may request:

• Your order number

• A description of the problem

• Photographs of the product

• Photographs of the packaging or shipping damage when relevant

Depending on the circumstances, an appropriate resolution may include a replacement, repair, refund, store credit, or another reasonable remedy.

Nothing in this policy limits rights or remedies available under applicable law.

Handmade & Small-Batch Goods

Some Into the Mythos products may be handmade, hand-finished, assembled in small batches, printed individually, or made with natural materials.

Small variations in color, grain, texture, placement, finish, dimensions, or other characteristics may naturally occur.

These variations can be part of the character of handmade or natural-material products and are not necessarily defects.

Product descriptions will identify material characteristics when appropriate.

Returns of Eligible Physical Products

Unless a product is identified as final sale or otherwise excluded below, eligible physical products purchased online may be returned within 30 days of delivery.

Unless otherwise stated or required by applicable law, an eligible returned product must be:

• Unused

• Unworn, when applicable

• In substantially the same condition in which it was received

• Returned with original components or packaging when reasonably applicable

Please contact us before sending a return so we can provide return instructions.

Items returned without prior authorization may experience processing delays.

Non-Returnable Items

Unless required by law or the product arrives damaged, defective, or incorrect, the following are generally not eligible for return:

• Digital products

• Personalized or customized products

• Made-to-order products identified as non-returnable before purchase

• Gift cards

• Items marked final sale

• Products that have been used, altered, damaged after delivery, or are otherwise not in returnable condition

Additional product-specific restrictions will be disclosed before purchase when applicable.

Return Shipping

For returns made because you changed your mind or no longer want an otherwise correct and undamaged item, return shipping costs are generally the customer's responsibility.

If the return results from our error or an item arrives damaged, defective, or incorrect, Into the Mythos will provide an appropriate remedy and will cover reasonable return-shipping costs when a return is required.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Refunds

Once an authorized return is received and inspected, we will notify you regarding the status of the return.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear may vary depending on the payment provider or financial institution.

Shipping charges and other non-refundable amounts will be handled as described in this policy and as required by applicable law.

Exchanges

Because some Into the Mythos products may be made in small quantities or limited runs, we cannot guarantee that replacement inventory will be available.

If you would like a different item, contact us. Depending on availability, we may offer an exchange, replacement, return and repurchase, store credit, or another appropriate option.

Digital Products

Digital products are not governed by the physical-product return provisions above.

Please review our Digital Product Policy for information regarding digital delivery, licensing, access, and refunds.

In-Person Purchases

Into the Mythos may sell products at craft fairs, markets, festivals, pop-ups, and other in-person events.

Unless otherwise stated at the point of sale, eligible, unused physical products purchased directly from Into the Mythos at an in-person event may be returned within 30 days of purchase with proof of purchase.

Certain products may be final sale due to their nature, customization, condition, event-specific pricing, or other disclosed circumstances.

Any different return or exchange terms applicable to an event or product will be communicated before purchase through signage, product information, the receipt, or another reasonable method.

Online shipping charges and shipping-related policies do not apply to purchases received directly at an in-person event.

Changes to This Policy

We may update this Shipping & Returns Policy as our products, fulfillment methods, shipping services, sales channels, or legal requirements change.

The "Last Updated" date at the top of this page will reflect the most recent revision.

Contact Us

For questions about shipping, returns, or an order, please contact:

Into the Mythos
Operated by Aidelia Rae, LLC
PO Box 1421
Hudson, WI 54016
United States
Email: [email protected]